Privacy Policy

1. Who We Are

Goldland Surveyors Limited ("Goldland Surveyors", "we", "us", "our") is a RICS-regulated firm of chartered surveyors. We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For any data-related queries, contact us at: info@goldlandsurveyors.co.uk

2. What Data We Collect

We may collect and process the following personal data:

• Identity data: name, title
• Contact data: email address, telephone number, postal address
• Property data: address and details of the property to be surveyed or valued
• Transaction data: payment information and service history
• Communication data: records of correspondence, enquiries, and feedback
• Technical data: IP address, browser type, and usage data when you visit our website

3. How We Collect Your Data

• When you submit an enquiry or quote request via our contact form
• When you communicate with us by email, phone, or post
• When you instruct us to carry out a survey or valuation
• Automatically via cookies and analytics tools when you browse our website

4. How We Use Your Data

We use your personal data to:

• Respond to your enquiries and provide quotations
• Carry out and deliver the surveying or valuation service you have instructed
• Issue invoices and process payments
• Comply with our legal and regulatory obligations as a RICS-regulated firm
• Improve our website and services
• Send you service-related communications (we will not send unsolicited marketing without your consent)

5. Legal Basis for Processing

We process your data under one or more of the following lawful bases:

• Contract: to fulfil the service you have instructed us to carry out
• Legal obligation: to comply with RICS regulations and applicable law
• Legitimate interests: to manage and improve our business
• Consent: where you have given explicit consent (e.g. marketing emails)

6. Data Sharing

We do not sell your personal data. We may share it with:

• RICS, if required for regulatory compliance or dispute resolution
• Professional advisers (e.g. solicitors, accountants) under confidentiality obligations
• IT service providers who support our business operations (under data processing agreements)
• Third parties where required by law or court order

7. Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy. Survey and valuation files are typically retained for a minimum of 6 years in line with professional indemnity insurance requirements and RICS guidance. We will securely delete or anonymise data once it is no longer needed.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Erase your data in certain circumstances
• Restrict or object to processing
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@goldlandsurveyors.co.uk. We will respond within one month.

9. Cookies

Our website uses cookies to improve your browsing experience. These are small text files stored on your device. We use only essential and analytical cookies. You may disable cookies via your browser settings, though this may affect the functionality of the site.

10. Complaints to the ICO

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date of the last revision.